Become the strategic partner your customer needs

“Ingram Micro is investing in helping our channel partners run their businesses better, grow markets faster and do more for their customers."

Paul Bay, CEO Ingram Micro

Learn more

Your IT landscape is continuously shifting?

Many resellers are witnessing an uncertain future in an IT world that is getting more and more complex. Becoming a strategic partner for the end customer with a diverse portfolio of services and products is key to maintain stability and secure growth in your business.

There is a change in demand from the end customer, sometimes also driven by the strategy of vendors, that puts you in risk of:

Falling behind due to complex IT challenges
Spending too much time and resources on service development
Not being able to focus on end customer solutions because of that
Being less relevant for your end customer
Losing business

With over 40 years of experience as a Distributor and more than 20 years as a Service Provider

We know a thing or two about helping our partners

We support you to help your end customer with their complex business challenges and exceed their expectations in the process through:

Insights
Expertise
Tools and Processes
Human resources

On behalf of our resellers we deliver hundreds of IT projects every year and manage ten thousands of devices in Managed Services and Maintenance contracts. Our more than 400 certified employed engineers and consultants and a certified network of field engineers in almost every country in EMEA allow us to respond flexibly to you and your end customer's needs.

With our expertise we enable you to stay ahead of your competition, deliver standout customer experience and build long term customer relationships. Without having to invest internally you have access to a complete lifecycle of services and solutions which help you grow revenues and keep you aligned with the ever-changing needs of your customers.

Hans Momberg

IT4Success

Ingram is the ideal partner for us because, in addition to our core values, we also share the proposition. It is therefore logical that we immediately become partners with Ingram Micro Professional Services. We believe that adding value together to our joint business is essential to serve end customers well.

Hans Arts

Hands on ICT

With several clients for whom 24/7 availability is an absolute key factor, Ingram Micro's Professional Services components are a true godsend for us. Making optimal use of the managed networking solutions combined with the proactive management from Ingram's Network Operating Center, gives our customers the space to not have to focus on the reliability of their network, but on what they are good at, their core business.

Explore our services

The Professional Services ecosystem makes it easier to navigate the complex web of IT.

Managed Networking Services

Network connectivity is one of the most important lifelines of organisations in today's online age. Keeping their IT infrastructure at optimal levels of performance and managing costs are ever-facing challenges. Network failure or underperformance can literally bring an organization to a halt. Daily management requires specialist knowledge and up-to-date experience.

We can offer you support for your customers with managed services to help monitor, manage and optimise their IT infrastructure, freeing up valuable internal IT resources to focus on strategic IT projects. We have the appropriate skills to support your customers’ solutions. By working with Ingram Micro, you can improve your core offering to end user customers. We provide services that combine the best people, processes and tools, lending technical expertise across all the myriad technologies your customers’ infrastructures contain.

Cloud Services

The interest of commercial end customers in cloud-based solution continues to grow. The challenges for system houses, MSPs and other IT service providers is to act as a knowledgeable guide for their customers. As a partner who can identify, offer and implement exactly the solutions that the respective company currently needs. Positioning yourself in the cloud business and actively approaching customers with proposals is essential for business success, but should cause as little effort as possible for the IT partner. To benefit even more from the world's largest ecosystem of cloud solutions, marketplaces and management interfaces we have built over the years, we have developed a number of professional services for you, such as:

Discovery and Assessment Services
Architecture and Design Services
Proof of Concept Services
Migration Services
Managed Support Services
Cost Optimisation Services

Power as a Service

During power failures and surges, Uninterruptible Power Supply (UPS) devices keep critical computer systems and IT equipment safe and operational. Many companies are unaware of the health of their UPS and its battery until the device starts beeping or flashing to warn the battery has failed, increasing their risk to power fluctuations and making it very difficult to plan refresh projects and budget for replacement devices or batteries.

The Managed UPS services delivers ongoing 24x7x365 monitoring and management of a customer's power solution. Available at a fixed price per device for any environment with a fleet of 5 or more single phase UPSs.

We monitor up to 30 performances and environmental conditions to provide a comprehensive overview of the physical infrastructure and of all your customers' single phase UPS devices. Your customers can be assured their physical infrastructure is monitored 24x7x365 to ensure availability and delivery of business-critical services if there is a power surge or failure, ensuring critical equipment and services are not impacted.

Maintenance Services

Every organization aims to maintain consistency of service that won’t jeopardise customer engagements. Our multivendor approach helps the partner to reduce downtime for end users with fast, seamless technical support. We do this by offering a range of break fix contacts across multiple vendors with a variety of SLA’s. These services make sure that customers stay safe in the knowledge that they have a partner that is accountable for their actions.

Our Hardware Maintenance service provides a single source for multi-vendor IT support across the entire technology stack. With almost 20 years’ experience providing hardware maintenance support, we have proven expertise in solving issues within industry-leading resolution times, supporting all leading vendors including HPE, Dell, IBM, Cisco, NetApp and Oracle.

We deliver maintenance services for both in-life vendor supported systems and systems that are now end-of-life (EOL) and unsupported by the vendor. This ensures users can continue to operate their infrastructure for an extended period without being controlled by vendors’ refresh cycles and provides the opportunity to gain additional ROI on existing investments.

Our dedicated technical teams are available on demand 24/7/365 to help your customers get back up and running.

Consultancy Services

With our consultancy services we want to ensure that you or your customers get maximum value from IT through our services. We do this by providing extensive advice to clients on how their IT can best contribute to achieving their operational and strategic goals.

Our broad portfolio of Consultancy Services encompasses the full lifecycle of a customer’s IT project and provides specialist expertise to ensure the delivery of best-practice solutions.

From planning and pre-sales support, architecture and solution design to project management, migration, deployment and troubleshooting our technical capabilities will supplement your in-house skills and core offering, enabling you to skill up or scale quickly and easily to fully meet your customers’ requirements from a technology and business perspective.

Our expertise extends across all major vendors and encompasses a breadth of technologies including:

Cloud
Data Center
Virtualization
Digital Workspace
Networking
Wireless
Cybersecurity
Robotic Process Automation

Automation Services

Automation has changed every aspect of modern business. As a technology, it provides a robust, scalable platform that interacts with all of your business-critical applications - keeping you one step ahead of the competition. In real terms, applying robotic automation to business processes transforms your workforce, enabling them to become more pro-active and keeping you better informed. Automating repetitive tasks has several advantages:

Speed of operation is 5-7x faster.
Bots perform with faultless accuracy.
Bots don't need to rest or take holidays.
Processes become more compliant.
Staff are freed to perform more pro-active work.
Departments save time and money.

We offer a range of professional services, from pre-sales demo's, discovery workshops, sales and pipeline identification and marketing / financial packages. Speak to one of our pre-sales consultants to learn more.

Please check out our video series about RPA Myths and Challenges.

Training & Adoption

Inadequate skills waste valuable working time and put extra strain on helpdesks. Employees who lag behind in the area of new IT knowledge and skills are more likely to experience less satisfaction on the job. Employees who work in a digitally skilled and safe manner and know how to get the maximum return from IT are more enthusiastic about future changes. A goal oriented adoption and productivity program will then lead to a change in mentality in the workplace: instead of a wait-and-see attitude, we help to create an open and enthusiastic attitude towards technological developments.

The Training and Adoption Services ensure that the digital skills and self-reliance of employees are improved. We offer authorised vendor training services both remotely and on-site.

How to partner with us

Ingram Micro offers technology partners a broad selection of programs and services, from pre-sales support, architecture and solution design and training through post-sales professional services spanning from configuration and deployment to managed and maintenance services down to operations and finance services and asset disposition. Solution partners of all business sizes are welcome to join us. We welcome your participation in our Ingram Micro programs and communities.

Once we partner with you, we can help you with your business development and review, marketing, sales, training, specific workshops and operational matters, such as reporting to end customers and monthly billing.